Refund Policy

Last Updated: May 9, 2025

At 4KSubs, we are committed to your satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Satisfaction Guarantee

We stand behind the quality of our service. If you experience technical issues that our support team cannot resolve within 48 hours of your purchase, you may be eligible for a full refund.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Technical issues that prevent access to the service and cannot be resolved by our support team
• Service outages exceeding 24 consecutive hours
• Significant discrepancies between the advertised service and what was delivered
• Duplicate charges or billing errors

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of mind after the service has been activated and used
• Issues caused by user error or incompatible devices
• Problems with the user's internet connection or home network
• Violation of our Terms of Service
• Requests made after the subscription period has ended
• Issues with third-party IPTV applications

4. Refund Process

To request a refund:

1. Contact our support team via WhatsApp or Telegram within 48 hours of experiencing the issue
2. Provide your order details and a description of the problem
3. Allow our team up to 48 hours to attempt resolution
4. If the issue cannot be resolved, we will process your refund

5. Refund Method

Refunds will be issued using the same payment method used for the original purchase. Processing times vary depending on the payment provider but typically take 5-10 business days.

6. Partial Refunds

In some cases, partial refunds may be issued for unused portions of a subscription. This is evaluated on a case-by-case basis.

7. Subscription Cancellations

Subscriptions are non-recurring by default. You will not be automatically charged for renewal. If you wish to discontinue service, simply do not renew your subscription.

8. Contact Us

For refund requests or questions about this policy, please contact us:

• WhatsApp: +212 690-825288
• Telegram: @Midoomeen